Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having trouble accessing the Portal screen. If you are still facing this issue, can you try clearing your consoles' game cache? I've included [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]a link[/url] to help you with this if needed. Hopefully, that helps. If not, to help us further investigate any underlying issues that may be occurring, can you provide us with a short video demonstrating the issue? You can upload it to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]IMGUR[/url]