Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you are having trouble claiming the final reward in the event. In the event there's something going on with your game files, can you try clearing your consoles' game cache to see if it helps? I've included [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]a link[/url] to help you with this if needed. If you are still facing this issue, to help us further investigate any underlying issues that may be occurring, can you provide us with a screenshot or a short video demonstrating the issue? You can upload it to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]IMGUR[/url]