Hello, I need help. I got banned in early January, even though I've never used cheats. There's no information about why I was banned, and I've submitted an appeal, but it's still open and hasn't been processed. Request #365735. I've been playing since 2016, I've purchased all the expansions, and I've always supported the game. It's frustrating that I haven't been able to play for almost a year, and I don't know why. Can you tell me where I can go to resolve this issue and potentially get my ban lifted?