[URGENT] Hunter and Warlock Characters Deleted – No Idea How
Hi Bungie Support,
I’m really hoping someone can help me — I just logged into Destiny 2 and found that both my Hunter and Warlock characters are gone. I genuinely have no idea how this happened.
I didn’t delete them. I haven’t shared my account with anyone, and I haven’t used any third-party software or tools that would affect character data. I’m the only person with access to my account. This has completely caught me off guard, because I logged in a few days ago and everything was normal. Now, I only have my Titan left.
Both the missing characters had tons of time and gear invested into them — my Hunter in particular had most of my exotic weapons and a lot of raid progress. I’ve tried restarting the game, verifying my account, and checking on both my platforms (Steam/PSN) and Bungie.net, but nothing has worked — they’re just gone.
I understand your policy normally doesn’t allow for character restoration, but I’m seriously hoping this was a bug or account issue, not an intentional deletion. I didn’t initiate this, and I’d really appreciate if someone could at least look into the logs to see what happened.
Thanks for taking the time to read this — let me know if you need any info from me (timestamps, Bungie ID, etc.).
[spoiler][b]Moderator edit:[/b] This thread has been moved to the #Help forum where you can find answers and troubleshoot any Destiny in-game / bungie.net / companion app issues, courtesy of other helpful players and [url=https://help.bungie.net/hc/en-us/articles/360054418332-Bungie-Community-Volunteers-Mentors-Ninjas-and-Shields]Mentors[/url].
Feel free to private message the moderator who moved your post, link to topic, for further clarification about why this topic was moved.[/spoiler]
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Hello there[url=https://tuxydoh.com/images/hi.gif],[/url] Unfortunately, Bungie does not restore lost or deleted items or characters. Characters can only be deleted in game by following a series of specific button/key presses and gear requires an elongated button press to delete. [quote][url=https://www.bungie.net/en/Help/Article/12211]Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items, and does not replace in-game items that are lost or dismantled.[/url][/quote] If you, personally, did not delete anything then it is recommended that you change [b]all of your passwords, enable 2FA for [u]ALL[/u] linked accounts [/b], and review the [url=https://www.bungie.net/en/Help/Article/12718]Bungie Account Security Guide [/url]for more tips.
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There is no exceptions to their policy.
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Just part of the new grind. Get high enough and they delete your character. Internal testing showed this increased player engagement. /s Sorry to make light of your terrible situation. I hope they can get this sorted for you, something like this really sucks.
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sorry bout your deleted characters but u can get exotics back from collections. hope ur stuff is somehow recoverable