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7/31/2025 2:55:10 PM
1
Issue with Exotic Engram Armor Showing Unlocked in Collections but Not in Preview
I'm encountering an issue where Exotic armor obtained from Exotic Engrams appears as unlocked in my Collections (e.g., Wings of Sacred Dawn, Nezarec's Sin, Winter's Guile, Ophidian Aspect, Phoenix Protocol). However, in the Exotic Engram preview interface, these items are shown as not unlocked. Additionally, Master Rahool's focused decoding interface indicates they are "not unlocked in Collections."
This problem has prevented me from obtaining the Eimin-Tin Ritual Mask (EoW Helm) despite decoding multiple Exotic Engrams. Instead, I repeatedly received duplicates like Wings of Sacred Dawn. [url=https://postimg.cc/FdmmGQbj][img]https://i.postimg.cc/FdmmGQbj/18700eb98849b11d63244c1701c2f489.png[/img][/url]
[url=https://postimg.cc/YvhSmk80][img]https://i.postimg.cc/YvhSmk80/2bb558475631e6b8408e424aefd5350e.png[/img][/url]
[url=https://postimg.cc/56t4Z1hg][img]https://i.postimg.cc/56t4Z1hg/5a964ce050d54023a1b295bf51b947a7.png[/img][/url]
[url=https://postimg.cc/BLg3VwNR][img]https://i.postimg.cc/BLg3VwNR/69dfccac5bcf678f374a940603d0b288.png[/img][/url]
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Hello there, Thank you for your report. We've received reports of this issue. As per our [url=https://help.bungie.net/hc/en-us/articles/39007140765204-Destiny-2-Year-8-Known-Issues-and-Vital-Information]Known Issues[/url] page: [quote]In rare cases, some player's Collections are not properly registering that they have acquired specific Exotic armor pieces. This is causing these items to be the only possible drop from Exotic engrams.[/quote] For any updates on this issue, we recommend viewing our Patch Notes as they become available, posted on the [url=https://www.bungie.net/7/en/News]News[/url] page. Your patience and understanding while this issue is ongoing is appreciated.
