Hello Bungie Support,
I recently attempted to set up Cross Save on my Bungie.net account so I could play Destiny 2 across platforms. Unfortunately, I mistakenly activated Cross Save with my Xbox characters, when I had intended to use my PlayStation characters as my main profile.
As a result, my PlayStation characters — which have significantly more progress, gear, and time invested — are now inaccessible, and my account is currently defaulting to the Xbox save data.
I did not intend to make the Xbox characters my primary Cross Save account and would greatly appreciate any help you can provide to either:
• Reverse the Cross Save activation (if possible), or
• Restore my PlayStation characters as the active Cross Save profile.
I understand there may be a cooldown period for deactivating Cross Save, but I’d be grateful for any guidance or exceptions that could be made in this case.
Here is my account information:
• Bungie.net Username: Glo-6#7033
• Xbox Gamertag: GLOFRM6HENY
• PlayStation ID: GloFrm6HENY
• Date of Cross Save Activation: ~Thursday, July 24th, 2025
• Email Address on Account: kglogaming3@gmail.com
Thank you for your time and support. I look forward to hearing from you soon.
Best regards,
Glo-6
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Hi there, Thanks for reaching out. Cross Save and its associated cooldowns cannot be expedited or removed for any reason, with no exceptions. To set your main PlayStation characters as your Active Account, you'll need to disable Cross Save, wait out the mandatory cooldown for doing so, then enable Cross Save anew, being sure to select PlayStation as your Active Account. In the meantime, while you wait out the cooldown, you'll be able to access your PlayStation characters on their original platform. For more information on Cross Save and its intricacies, please consult our [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url].