Hello there, Thank you very much for reaching out to us. I'm sorry to hear that you have not received your free engram from the Emissary. To investigate any underlying issues that may be occurring, can you provide us with a short video demonstrating that the free engram is not being offered? In the event you'd claimed the free one before acquiring the additional ones with manifolds, we ask that you capture this video when signing in tomorrow around this time. If a video can be captured showing this, please upload it to one of the media-sharing websites listed below: - [url=http://www.youtube.com]YouTube[/url] - [url=http://www.x.com]X/Twitter[/url] - [url=http://www.imgur.com]IMGUR[/url]