Hi,
I'm hoping I can get some help, I'm attempting to turn on cross-save, but it appears that when I attempt to authenticate the Microsoft account linked to my bungie profile I receive an error.
"Authentication Error
There has been an error. Please try again later.
Click here to return to the front page. If you require more assistance, click here to go to the Help page.
The error code: ErrorCannotAuthorize."
I believe the issue is that the Microsoft account that was linked to my bungie.net account has recently been deleted but due to no longer being able to unlink platform accounts from a bungie.net account my cross-save ability is essentially bricked. I'm aware of the March changes to unlinking accounts.
As there is no great way to reach out to bungie I'm hoping they can assist in removing the link to the Microsoft account that was linked to my account so that I can enable cross-save.
Thanks.
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Hey there, unfortunately Bungie do not have a support channel for account, linking or cross-save issues as they do not offer support for it. They will not forcibly unlink accounts under any circumstances. You'd need to work with Microsoft, to see if they'll recover access to the account.
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The marked comment from EckyThump is correct