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Edited by BNGHelp10: 6/18/2025 10:47:14 AM
3

lost purchases

Dear Bungie Support Team, I hope this message finds you well. I recently returned to Destiny 2 after resolving some long-standing issues with my PC, and I’ve noticed that my account no longer has access to the Dungeon Key and Annual Pass content that I had previously purchased. This has been quite confusing and frustrating, especially since I’ve already completed dungeon content in the past—which should be visible on my account history. Could you please help me verify and recover my access to the Dungeon Key and Annual Pass? I’m not sure what might have caused the issue, but I’d really appreciate any assistance in resolving it. Thank you for your time and for continuing to support this amazing game. I look forward to your response. Sincerely, Unknown#1119
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  • Did you swap Steam accounts? if not then go to : https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items, at the bottom use 'submit request' and fill in the form.

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