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5/8/2025 2:33:08 AM
3
Xbox/MS Store cross save not working
Earlier today I connected my xbox account to my bungie account. Upon launching destiny 2 through the microsoft store I was prompted to make a new character instead of seeing my list of already existing characters.
When I was linking my account earlier I did get an authentication error, however there's nothing asking me to verify or authenticate my xbox account on the cross play page.
Because of the recent change to cross save i'm unable to unlink my xbox account and try again after the 90 day period. For reference I also connected my epic games account today just to test and my characters were available so maybe something went wrong in the connecting process?
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Hi there, Thanks for reaching out. Checking our system, we can indeed confirm that your Xbox account is [b]not[/b] linked to your current Cross Save Setup. This explains why you're not seeing your characters from your Steam Active Account. As viiTactiiCZz mentioned, it looks like something has gone awry when you tried to add this account to Cross Save. This means you still need to adjust your setup and link your Xbox account in order for it to be eligible for Cross Save access. If you're seeing the account as linked on your end, we recommend clearing your browser cache, and/or accessing your Cross Save setup via a different browser or incognito window. If the account is still showing as linked, then you'll need to disable Cross Save and then enable it again after the cooldown in order to try linking this account again. Unfortunately, typical Cross Save cooldowns will apply, but those can't be expedited or removed for any reason. Also, you'd be locked to playing on Steam while waiting out the cooldown in order to maintain your Active Account progress, as viiTactiiCZz pointed out. Our [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url] is available for reference, should you need any more info.
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Hi there, Thanks for reaching out. Checking our system, we can indeed confirm that your Xbox account is [b]not[/b] linked to your current Cross Save Setup. This explains why you're not seeing your characters from your Steam Active Account. As viiTactiiCZz mentioned, it looks like something has gone awry when you tried to add this account to Cross Save. This means you still need to adjust your setup and link your Xbox account in order for it to be eligible for Cross Save access. If you're seeing the account as linked on your end, we recommend clearing your browser cache, and/or accessing your Cross Save setup via a different browser or incognito window. If the account is still showing as linked, then you'll need to disable Cross Save and then enable it again after the cooldown in order to try linking this account again. Unfortunately, typical Cross Save cooldowns will apply, but those can't be expedited or removed for any reason. Also, you'd be locked to playing on Steam while waiting out the cooldown in order to maintain your Active Account progress, as viiTactiiCZz pointed out. Our [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url] is available for reference, should you need any more info.
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2 RepliesEdited by viiTactiiCZz: 5/8/2025 1:36:17 PMThe fact it didn't weasel you on the Xbox PC edition of it after loading Steam would mean that either the wrong account is linked or something went wrong during the process of adding it to cross-save. BNGHelp will likely reply later after checking your setup. [quote]Because of the recent change to cross save i'm unable to unlink my xbox account and try again after the 90 day period.[/quote] You are still able to deactivate cross-save, but this would mean for 90 days you'd be locked to playing on Steam to use your characters. Your PS/Epic would lose access to your characters. This is likely the thing that Bungie are going to mention doing.
