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Edited by TuxyDoh:
5/7/2025 3:18:50 PM
2
STEAM CROSS SAVE ISSUE
Hello Gaurdians,
I have recently switched to PC and have successully linked my STEAM account to my bungie account. In the cross save screen my correct gaurdians show up, my steam ID matches my steam account, and all linking looks proper. The problem I am running into however is that my destiny 2 game does NOT load my 3 gaurdians when I boot up the game, rather, loads a new gaurdian profile. I have done some simple troubleshooting but I cannot figure out how to get my gaurdians to show up on my steam account. WHAT DO I DO? I have hundreds of hours played across XBOX and PS and I would be devastated to lose it.
[spoiler]Moderator edit: This thread has been moved to the #Help forum where you can find answers and troubleshoot any Destiny in-game/bungie.net/companion app issues, courtesy of other helpful players and Mentors.
Feel free to private message the moderator who moved your post, link to topic, for further clarification about why this topic was moved.[/spoiler]
English
#Help
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3 RepliesHi there, Thanks for reaching out. Checking our system, we can confirm your Steam account is [b]not[/b] linked to your existing Cross Save setup, which explains why you're not seeing your Xbox progress on Steam. You'll need to adjust your setup and link your Steam account in order for it to be eligible for Cross Save access. If, however, you're seeing the account as linked on your end, we recommend clearing your browser cache, and/or accessing your Cross Save setup via a different browser or incognito window. If the account is still showing as linked, then something has gone awry in the process, and you'll need to disable Cross Save and then enable it again after the cooldown in order to try again. For more information about Cross Save and its intricacies, please consult our [url=https://help.bungie.net/hc/en-us/articles/360049498031-Destiny-2-Cross-Save-Guide]Cross Save Guide[/url].
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1 Replysounds like you selected the wrong account as primary when setting up cross-save. primary would be the account with the toons you want to play across the platforms that you set cross-save up for. what platform were the characters that you want to play originally set up on? that's the account/platform that needs to be primary when setting up cross-save.
