Hi there, Thanks for reaching out. If you're not seeing the preorder items at the Special Deliveries kiosk, please know there may be extra pages within the Kiosk that you may need to navigate to. If the items aren't there, though, we recommend restarting Destiny 2 to give them a chance to appear. If they still don't, please double check your add-ons for Destiny 2 and verify that all associated game files are installed. If you still haven't received the items after going through all of the above, please consult [url=https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items]this page[/url] and submit a request so we can look into the situation.