JavaScript is required to use Bungie.net

Help

Help us help you.
5/2/2025 3:14:01 AM
1

Cannot get passed start screen (Xbox One S)

Good evening! I reinstalled Destiny 1 last night to play the game again after several years. I have the physical copy of the Destiny 1 Collection with all the content installed. Unfortunately, I have ran into some issues. I cannot get passed the start screen. After making an attempt to sign in, the in-game audio starts to cut in and out every few seconds while also making no progress to booting up a character selection screen. When attempting to exit the game via the Xbox guide, the guide itself locks up and unfreezes after a good half minute. Only able to turn off and/or restart my console. I have made an attempt to boot up the game once more after restarting my console just for the same results to happen. I'm both curious and confused; as I wonder if this is happening due to possible corrupted files, possibly a faulty disc, or just a simple reinstall of the game in its base form. I am in need of guidance as I haven't touched a Bungie game in years.
English
#Help #gameplay

Posting in language:

 

Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

View Entire Topic
  • Hi there, Thank you for your detailed report. We understand you haven't been able to get past Destiny 1's start screen. We can imagine how this would be worrying. If you haven't already tried doing so, then [url=https://help.bungie.net/hc/en-us/articles/360049199051-Clearing-the-Console-Cache]Clearing the Console Cache[/url] may help to address this issue. If the issue persists beyond this suggestion, then let us know if you're seeing any error codes when this happens, and we'll review.

    Posting in language:

     

    Play nice. Take a minute to review our Code of Conduct before submitting your post. Cancel Edit Create Fireteam Post

You are not allowed to view this content.
;
preload icon
preload icon
preload icon