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4/30/2025 5:26:06 PM
1

Unable to receive verification email

Yes, I've followed the [url=https://help.bungie.net/hc/en-us/articles/360049024152-Email-Validation-for-Bungie-net-Profiles]Email Validation for Bungie.net Profiles[/url] guide. Checked all folders, even made different email addresses. It's been YEARS and I still have never once received a verification email. The guide says to follow the [url=https://help.bungie.net/hc/en-us/articles/13178880343188-Troubleshooting-Marketing-Email-Issues]Troubleshooting Marketing Email Issues[/url] guide if nothing in the validation guide helps. I followed that guide and the only action I could ultimately take was to submit a request for "Marketing Email Opt In" even though that doesn't exactly fit my issue. The first ticket I submitted was immediately closed. I waited a while before clicking "resend email" to hopefully get a verification email. Still nothing. I waited another week and created a follow up. Again, the ticket was immediately closed. And now here I am after another week has passed. I still cannot get a verification email. Is there no one that can actually help? I can't keep creating follow ups because it says it is an abuse of the code of conduct which will result in "restriction of access". Am I just supposed to give up at this point?
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  • Hey there, Thanks for your detailed report. We understand you haven't been able to receive a verification email. We're sorry to hear of this, as we can imagine the worry caused by this situation. While we realize you have tried troubleshooting this, by any chance, have you tried to use different browsers when requesting verification emails? If you have tried this without success, does using a browser in incognito mode help? Please let us know.

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