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5/25/2024 3:01:28 AM
4

Broken parental controls on PS5, voice chat will not turn on

I am trying to get voice chat to work for my eleven year old on PS5. I know that Bungie implemented their new parental controls, and I have followed all the steps outlined on this website. He is able to join my fireteam, accept invites, etc, but voice chat is disabled, despite taking the following actions... --He has a Bungie.net account with his age and all info entered. --His account is linked to my account. --I am verified as his "responsible adult" and control his permissions --I have ticked the box to allow voice chat in the bungie parental controls. --I have received the message that the settings changes have been saved. After reading about various problems with these controls I have also tried the following on our PS5.... --I have temporarily disabled parental restrictions for his account via the toggle in the console's "account settings". --When that did not work, I removed all parental controls for the console. --I have also removed all parental controls at the account level through sony's website. --I have confirmed the console system software is up to date. --I have renewed/refreshed all licenses --I have de-authorized then reauthorized online features for the console (per a couple youtube videos that suggested it as a fix). --I have fully closed and relaunched Destiny 2 several times. --I have synced the save data and confirmed the game version is up to date. --I have shut down and restarted the console multiple times. Despite all of this, the in-game toggle for voice chat (the one under "Social" in the settings menu) is set to "off" and immediately toggles itself to "off" every time I try to change it. To the best of my knowledge I have done everything I need to to make voice chat available to him and it still does not work. The only other thing I can think of is deleting and reinstalling the game, but 1) I can't imagine how that will help since all the account information exists on bungie's servers, and 2) I can't just re-download 145 GB like it's nothing. Do I really need to? Or is this feature just busted? If it matters, when we play together, I play on Steam while he plays on PS5. Voice chat worked fine before the parental controls were put into place.

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  • I am having the EXACT SAME issue. Posting on here hoping Bungie does something but I'm not holding my breath. Sent multiple Help tickets, they keep closing it without offering me any help.

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  • Did you ever find a solution? I have gone through, almost identically, the same issue as you, and opened a ticket with them. Just want to play the game with my son, didn't think it would be this much of a challenge.

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    • Been dealing with this forever it seems. New dlc drops in a week and bungie doesn't seem to care about all the parents who can't play the content with their kids. There are a lot of people with this problem and they have no fix or answers. The bungie permission page doesn't even have a way for my child to send the link that is required. Hope they fix this by the final shape drop.

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    • I am having the same issue. I have raised a help ticket with bungie but I have not received any response as yet. It has been a few days...

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