I do own a business (a profitable and successful one at that) and sometimes there are customers that can't be worked with, and I have told a few to f*ck off. Cooperation is key between business and customer, customers are not always right, and believe it or not its okay to tell them when they are wrong. You can try to make your customers happy but there is always that one guy who you have to tell to get bent. I have never believed in the customer is always right mantra and never will. That mantra lets customers take advantage of companies and it can end up costing you a lot of money. Before anyone goes there, of course a business' number one goal is making money, maybe not at all costs, if you don't make money you don't have a business. Being in business will always be about making money no matter what the business does. You should maybe temper your comments about the proper way to run a business until you have some experience in doing so. Your comments basically show that either you don't experience in business or that you will shortly be looking for a job because you will soon have a failing one.